What is personal information?
"Personal information" means information that specifically identifies an individual person, such as name, mailing address, email address, phone number, or account number. It may also include other information about you, such as gender, date of birth, or other demographic information, or about your use of the Site, such as IP address or cookies, if that other information is linked to your personal information.
Collection of Your Information
Information you Provide to Us
HValley Tools collects personal information that you provide to us. We may collect information (including name, billing and shipping address, telephone number, email address, transaction information and credit card information) when you:
- Place an order over the phone from our catalogs or on our website
- Add yourself to a product's wait list on our website
- Return an item or make an exchange
- Request a catalog
- Create an account at hvalleytools.com or checkout as a guest
- Sign up for HValley Tools emails
- Are referred to us through a marketing promotion
- Provide a product review on our website
- Otherwise submitting personal information to us
Information from Other Sources
We also may collect information about you from third party sources. The information we collect from third party sources may include things like demographic information and purchase preference information. The third party sources may include public databases‚ social media platforms‚ data append services‚ data sharing cooperatives‚ and others.
Automated Information Collection
We also collect some of your information automatically when you visit this Site. For example, this Site collects your IP address, Internet Service Provider (ISP), login information, operating system, clickstream data and other online identifiers and records the pages that you visit and other information about your activity on the Site (e.g. Information you enter during the checkout process).
Single Sign-On Services
What we do with your information
At HValley Tools we want to provide you with a great shopping experience and fulfill your orders in an efficient manner. To do this, we may collect and use your personal information to:
- Process and track your order
- Send you an order and shipping confirmation email
- Product returns
- Provide the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Send requested product or service information
- Send you HValley Tools email updates (e.g., coupons) or otherwise respond to questions, concerns, and customer support inquiries.
- To administer surveys‚ sweepstakes‚ contests‚ and promotions
- Identify your product and service preferences
- Customize our communications to you
- Improve our merchandise selection and customer service
- Improve the effectiveness of the Site, mobile experience, and marketing efforts
- Conduct research and analysis, including surveys.
- Prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business
Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including shipping, name and address verification, email distribution, market research, third party advertising and payment processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than HValley Tools.
Marketing Purposes: From time to time, we make our mailing list (names and addresses only) available to other reputable organizations whose products or services we believe will be of interest to you. We do not share email addresses for this purpose.
Legal Requirements‚ Safety‚ and Loss Prevention: We may disclose your personal information in other special circumstances. For example, we may provide personal information about you to regulatory authorities and law enforcement officials in accordance with applicable law‚ when we otherwise believe in good faith that the law requires it‚ or to respond to requests from government authorities. There may be instances when we may use or disclose your personal information in order to protect or defend the legal rights‚ property or operations of Lands' End or our employees or agents; to protect the rights‚ privacy‚ safety or security of users‚ members or others; to protect against fraud; and to allow us to pursue available remedies or limit the damages that we may sustain. We do not provide information to these agencies or companies for marketing or commercial purposes.
Your Rights to Access and Control your Data
You have many choices about how your data is collected, used and shared.
If you would like to opt out of HValley Tools promotional emails or receive fewer emails‚ please follow the unsubscribe link at the bottom of each such email or contact us at Customer Service.
If you do not want to receive mailings from other reputable companies and prefer that we do not share any information with these companies, please Contact Us.
So that we can be sure to identify you correctly, please provide us with your full name‚ the types of communications you would like to receive or not receive‚ and your contact information. For example, if you would like to opt-out of receiving catalogs‚ make sure to include your mailing address in your communication to us. Because catalog mailings and promotional emails are planned in advance, please allow a reasonable time for your preferences to be processed. It may take up to 10 days to process your requests related to email. Please note that requested changes to the Mailing List may take up to eight (8) weeks to take effect, particularly if we are removing your name from our postal mailings.
We may still contact you for transactional purposes such as customer service‚ product information‚ and more. We may also contact you with questions or information regarding your order‚ such as regarding order status‚ shipment‚ or refunds.
To opt-out of direct personalized advertising on the Internet from HValley Tools, click here. If you choose to opt-out of direct personalized advertising, you may still see advertisements on the internet from HValley Tools, however, such advertisements were not generated by use of your personal information.
We may retain your personal data even after you have made certain choices if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or fulfill your request to "unsubscribe" from further messages from us. We also may also retain de-personalized information after honoring your request(s).
For E.U. Residents Only: If you are a resident of the European Union and you would like to take advantage of any of your rights under the EU General Data Protection Regulation (GDPR), such as your Right to Erasure (otherwise known as the "Right to be Forgotten") please contact HValley Tools customer service department and we will be happy to assist you.
How HValley Tools Protects Personal Information
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online and that resides in our internal network. We use these procedures to better safeguard your information. We also take reasonable steps to ensure that third parties who work with us to make the Site (including the software, applications and services provided on the Site) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive. However, HValley Tools shall have no liability or responsibility for the privacy practices or other actions of any third-party service provider or any other third-party site or service that may be enabled within the Service.
When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Site, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. One way to check to see if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".
Privacy of Children
Protecting the rights of children is very important to HValley Tools. Our website is not intended for use by children under the age of 13 and we do not knowingly collect personal information from children under the age of 13. If you are under the age of 18, you may only use hvalleytools.com with the help of a parent or guardian.
Additional Security and How to Protect YourSELF
We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following:
- Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
- Reset your e-mail account passwords frequently.
- Use complex passwords or passphrases
- Do not use the same password on more than one website.
- Do not share your password with others.
- Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.
- Email Security: Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. "Phishing" is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.
Visitors from Outside of the United States
We may disclose your personal information
- As required by law, such as to comply with a subpoena, or similar legal process;
- When we believe, in good faith, that disclosure is necessary to protect our rights, enforce our terms and conditions, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- If HValley Tools is involved in a merger, acquisition, or sale of all or a portion of its assets; and
- To any other third party, with your prior consent to do so.
- You may review, update, or modify your online account information, including profile and contact information, at any time by logging into your HValley Tools online account. You may permanently delete your HValley Tools Accounts by contacting us here.
- For questions or comments related to your privacy, we invite you to contact our customer service department. We're always here to help.
- For other types of comments, questions, or for assistance placing an order, please visit our website at hvalleytools.com or call us directly at 1-800-872-2511.